COVID-19 Information

Welcome to All Care Aged Care Coronavirus (COVID-19) information page. Here you will find information about the COVID-19 pandemic,

how we are responding to it, and what you need to do as a community member of the All Care Aged Care community.


Current Update: Thursday 20 March 2021. 


Dear Friends and Family,


In light of the Emergency Management (Residential Aged Care Facilities No 14) (COVID-19) Direction 2021 by the Commissioner of Police and that the current risks in

the community we are recommencing visits between Monday- Friday 9:30am-5:00pm. On the weekends we ask for visiters to enter the facility between 11am and 12noon. 

Should you need to visit outside these hours please contact our administration to arrange a suitable time.

All visits are to be conducted in residents rooms only.

We encourage everyone to remain safe, to continue to practice correct hygiene practices, and social distancing.

Should you have any concerns please don’t hesitate call me on 0419 808 293.


Kind regards,


Neil Pahuja



COVID-19 is a growing global pandemic. Our Board, Executive and Management continue to closely monitor the situation,

including the latest updates from the Australian Government, industry groups and health experts. Our Executive Team is responding to the

emerging changes including developing a protocol for visitors to our home. 


It is with great pleasure that we can share with you the latest Emergency Management (Residential Aged Care Facilities No 34) Direction 2021, the SA health

information for Visitors Fact Sheet and the industry Code for Visiting Residential Aged Care Homes during COVID-19.

Please see links below.

Emergency-Management-Residential-Aged-Care-Facilities-No-14.pdf ( 

What do the latest changes mean for our residents?

Resident Outings:

Residents can now freely exit and enter the facility 7 days a week. We are however required to assess all residents upon their return to the facility,

as to the risk of them having contacted COVID-19, during their outing.


To facilitate this assessment we respectfully ask if all residents, where possible, please return to the facility by 5pm on any given day.


When visiting the Facility:

Visitors can now visit residents in their room. We are however required to assess all visitors to the facility. To facilitate this assessment we ask that visits be conducted:

Monday to Friday between 9am and 5pm.

Saturday & Sunday between 11am-12pm.

Should there be exceptional circumstances as to why those times will not work for you please let us know and we will assess each request


To avoid frustration or disappointment when wishing to visit a resident in any aged care facility, also note that all visitors must have had a current

Flu vaccination and provide evidence of such to the facility. Unless you have evidence of meeting one of the exceptions listed in the Emergency

Management (Residential Aged Care Facilities No 34) Direction 2021.



Please be assured that we are monitoring the COVID-19 situation closely and will continue to review these temporary but critical arrangements.

As always, protecting our residents is our highest priority and we thank you for your understanding and support of the measures we are taking.

Our compassionate staff members are working together to ensure the best quality care is provided to residents.

If you are a family member or resident representative, we ask that any questions or concerns be communicated to our CEO Neil Pahuja on (08) 8321 0100. 

Our staff members are also taking the following steps to ensure the health and safety of our residents;

  • Completing mandatory training on COVID-19 and infection prevention and control
  • Undergoing mandatory temperature checks prior to the commencement of each shift
  • Practicing social distancing where possible.
  • Delivering gift packs dropped off by families.
  • Cleaning of common areas multiple times a day. 
  • Facilitating as many phone calls for residents everyday as possible.
  • All staff have undergone their flu vaccination.  


Additionally, although we will maintain our high standards of care and services, we will be making some modifications to our home’s events and

activities. We understand that some activities will be missed by our residents; however we believe these steps are required at this time to lower the

risk of potential exposure or transmission.


Please be assured that we are continuing to monitor the COVID-19 situation closely and are planning for any further escalation, should it be required.


What is COVID-19?

According to the World Health Organization, Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans,

several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory

Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). COVID-19 is the most recently discovered coronavirus.


The World Health Organization advises that the most common symptoms of COVID-19 are fever, cough, shortness of breath and breathing difficulties.

Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhoea. These symptoms are usually mild and begin gradually.

Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing

special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with

underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.


Our response

The All Care Aged Care Board, Executive and management team are closely monitoring the COVID-19 situation, and are leading a range of planning and

preparedness activities including;

    • Reviewing and updating our Pandemic Prevention & Management Plan and Procedure
    • Redoubling of our standard hand-hygiene and infection control and prevention protocols
    • Rolling out training and updates to all staff, specific to COVID-19
    • Assessing and preparing for any disruption to supply of items such as food or medical consumables
    • Introducing new requirements and restrictions on staff returning from travel, and on visitors to our Residential Care home 


These activities are helping to ensure that our organisation is well prepared to respond to COVID-19, and minimise any impact it may have on our provision of

high-quality services to our clients and residents.


What people need to do

The Australian Government Department of Health has provided a range of advice to help limit the spread of COVID-19 in the Australian community, and help

protect vulnerable people.


The Department of Health advises that special restrictions apply to people who have recently travelled from a range of countries deemed to be higher risk, or

think they may have been a close contact of a confirmed case of COVID-19. These people must isolate themselves in their home or accommodation, and must

not attend public spaces or visit aged care homes.


You can access the latest information on travel restrictions and other COVID-19 advice from the Department of Health.


We are asking all of our clients, residents and visitors to our facility to notify us if they meet any of the current travel restriction criteria, if they have been in contact

 with a confirmed case of COVID-19, and/or if they are being tested or treated for COVID-19, by calling 8321 0100.


The Department has also advised that practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

    • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
    • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitizer
    • and if unwell, avoid contact with others (touching, kissing, hugging, and other intimate contact)


It is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory

illness—not COVID-19.


More information


For the latest advice, information and resources, go to or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24

hours a day, seven days a week. If you require translating or interpreting services, call 131 450If you have concerns about your health, please speak to a doctor. 

If you have any questions, or would like further information about All Care Aged Care’s response to the COVID-19 situation, please call our facility.





To avoid frustration or disappointment when wishing to visit a resident in any aged care facility, please also note that all visitors must have had a current Flu vaccination and provide evidence of such to the facility. Unless they have evidence of meeting one of the exceptions listed  in the Emergency Management (Residential Aged Care Facilities No 12) Declaration 2020.


Should you have any queries as to resident outings, visiting our facility or any other matter please contact me on 8321 0100 to discuss your concerns.