COVID-19 Information

Welcome to All Care Aged Care Coronavirus (COVID-19) information page. Here you will find information about the COVID-19 pandemic,

how we are responding to it, and what you need to do as a community member of the All Care Aged Care community.


Current Update: Friday 27 March 2020

COVID-19 is a growing global pandemic. Our Board, Executive and Management continue to closely monitor the situation,

including the latest updates from the Australian Government, industry groups and health experts. Our Executive Team is responding to the

emerging changes including developing a protocol for visitors to our home. To help stop COVID-19 from entering our homes, visits are now only

permitted if they are absolutely essential. There will be some exceptions for visits related to compassionate care situations. Such essential visits

will be assessed by the Site Manager. Further to our restrictions on visits, we are also considering asking that people refrain from visiting our homes

to deliver gifts or other goods as many other homes have already done. In the meantime can you please limit the gifts being delivered so as to

minimise the chances of COVID-19 from entering our home. To help our residents stay in contact with their loved ones, we have accelerated our

roll-out of additional communication tools.


Please be assured that we are monitoring the COVID-19 situation closely and will continue to review these temporary but critical arrangements.

As always, protecting our residents is our highest priority and we thank you for your understanding and support of the measures we are taking.

Our compassionate staff members are working together to ensure the best quality care is provided to residents.

If you are a family member or resident representative, we ask that any questions or concerns be communicated to our CEO Neil Pahuja on 0483 214 001.

The entry doors to our homes are now closed, and the following 5 steps are in effect for all visits;
Step 1 - If people are unwell in any way, they are not permitted to visit our home. This includes, but is not limited to, people with the
              following symptoms; fever, cough, sore throat, shortness of breath, nasal congestion / runny nose, and unusual aches and pains.
Step 2 - If people have travelled overseas to any country in the past 14 days, they are not permitted to visit our homes.
Step 3 - If people have been in close contact with any person who is unwell, has travelled overseas in the past 14 days, or has a suspected
              or confirmed case of COVID-19, they are not permitted to enter our homes.
Step 4 - If the restrictions above do not apply, and the visit is essential, visitors can use the on-site intercom or the phone number provided
              at the main entrance to report to our staff for entry.
Step 5 - Prior to entry, everyone is required to wash their hands thoroughly or use the alcohol-based hand rub provided.

We are very pleased to announce that we have devised a plan to restore visits by family and friends in a manner that we believe will maximise

the safety of all concerned . We are currently constructing an outdoor meeting place for residents to be able to enjoy private time with their family

and friends. We hope to be able to permit non-essential visits from Tuesday March 24th. Thank you for your understanding and cooperation in helping

us keep our residents and community safe. We have also acquired additional mobile phones, to help family members and friends communicate with

our residents. We are looking to obtain more ipads to be able to offer video based communication as well. More information about this process

will follow in the near future. 


We also ask that residents do not go on outings to shopping centres, cafes, restaurants, or gatherings with people who may have recently travelled

overseas. Should you wish to go on an outing, we ask that you discuss your plans with the Site Manager first.


Additionally, although we will maintain our high standards of care and services, we will be making some modifications to our home’s events and

activities. We understand that some activities will be missed by our residents; however we believe these steps are required at this time to lower the

risk of potential exposure or transmission.


Please be assured that we are continuing to monitor the COVID-19 situation closely and are planning for any further escalation, should it be required.


What is COVID-19?

According to the World Health Organization, Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans,

several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory

Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). COVID-19 is the most recently discovered coronavirus.


The World Health Organization advises that the most common symptoms of COVID-19 are fever, cough, shortness of breath and breathing difficulties.

Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhoea. These symptoms are usually mild and begin gradually.

Some people become infected but don’t develop any symptoms and don't feel unwell. Most people (about 80%) recover from the disease without needing

special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with

underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.


Our response

The All Care Aged Care Board, Executive and management team are closely monitoring the COVID-19 situation, and are leading a range of planning and

preparedness activities including;

    • Reviewing and updating our Pandemic Prevention & Management Plan and Procedure
    • Redoubling of our standard hand-hygiene and infection control and prevention protocols
    • Rolling out training and updates to all staff, specific to COVID-19
    • Assessing and preparing for any disruption to supply of items such as food or medical consumables
    • Introducing new requirements and restrictions on staff returning from travel, and on visitors to our Residential Care home 


These activities are helping to ensure that our organisation is well prepared to respond to COVID-19, and minimise any impact it may have on our provision of

high-quality services to our clients and residents.


What people need to do

The Australian Government Department of Health has provided a range of advice to help limit the spread of COVID-19 in the Australian community, and help

protect vulnerable people.


The Department of Health advises that special restrictions apply to people who have recently travelled from a range of countries deemed to be higher risk, or

think they may have been a close contact of a confirmed case of COVID-19. These people must isolate themselves in their home or accommodation, and must

not attend public spaces or visit aged care homes.


You can access the latest information on travel restrictions and other COVID-19 advice from the Department of Health.


We are asking all of our clients, residents and visitors to our facility to notify us if they meet any of the current travel restriction criteria, if they have been in contact

 with a confirmed case of COVID-19, and/or if they are being tested or treated for COVID-19, by calling 8321 0100.



The Department has also advised that practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

    • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
    • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitizer
    • and if unwell, avoid contact with others (touching, kissing, hugging, and other intimate contact)


It is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory

illness—not COVID-19.\


More information


For the latest advice, information and resources, go to or call the National Coronavirus Health Information Line on 1800 020 080. It operates 24

hours a day, seven days a week. If you require translating or interpreting services, call 131 450If you have concerns about your health, please speak to a doctor. 

If you have any questions, or would like further information about All Care Aged Care’s response to the COVID-19 situation, please call our facility.